DOWNLOAD PROBLEMS?


Thank you for your interest in my professional copywriting services. (For more information about them, read my Frequently Asked Questions list.)

My Writing Sample Brief and a few other documents are available for download on my Download Page. All except the Sample Brief are downloadable via email autoresponder only.

The autoresponders are fully automated processes, triggered once you provide a legible email address and click the "Submit" button; I then receive an email informing me of the download request, and you receive a response email with the appropriate link.

If you don't receive the response, it's likely because:

  • You have provided an invalid email address. You may have mistyped your email address, or your email server doesn't recognize it as a valid address. This has been happening often lately, so please verify that you're providing an address that works or try another address.
  • Your email server is having problems. Every day, the high level of spam and viruses on the global email network becomes harder for email servers to deal with. Your server may be telling mine that it is under a high load and to try sending the email later; when that happens, the response email could sit in my server's send queue for hours or days. Check with your tech people to see if your incoming mail server is reporting a "temporary local failure".
  • My email server is having problems. I have taken steps recently to increase the resources available to my outgoing mail server; while load problems on my end are very rare, they're possible. Hang tight and the response should be sent out once the load goes down.
  • If I can figure out who you are by your email address, domain name, etc. I'll attempt to call you to verify the problem. Otherwise, please leave a note on my contact page and I'll give you a call.

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(c) Robert Warren, Writer and Editor - Freelance Technical Copywriter, California and Florida - T/ 209.232.4219
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